Topic: Accounts
Add a New Account to CollabTools
Adding Accounts to CollabTools To add an account, go to Services in the left-hand sidebar menu. Click Add Existing User or Invite New User. To add an existing user, locate the account you want to add. CollabTools Group Management To create or delete groups in Jira or Confluence click Manage Groups. To add a group, enter the group name and click Create Group. You can delete groups you’ve created by selecting the box and clicking Delete Group.
Adding Accounts to CollabTools To add an account, go to Services in the left-hand sidebar menu. Click Add Existing User or Invite New User. To add an existing user, locate the account you want to add. CollabTools Group Management To create or delete groups in Jira or Confluence click Manage Groups. To add a group, enter the group name and click Create Group. You can delete groups you’ve created by selecting the box and clicking Delete Group.
Managing your Account Certificates
In Arcus, all users can manage their own certificates After signing in to your Arcus account, click on the “person” icon located on the top right corner of the page. Choose “Profile & Account” from the list On the left panel of the profile page select, “Security” On the security page scroll down to the PKI certificates section Here, you can review any certificates that are registered to your Arcus account (e.
In Arcus, all users can manage their own certificates After signing in to your Arcus account, click on the “person” icon located on the top right corner of the page. Choose “Profile & Account” from the list On the left panel of the profile page select, “Security” On the security page scroll down to the PKI certificates section Here, you can review any certificates that are registered to your Arcus account (e.
Customer FAQs
Question: When a user is sent a link to upload a file to Arcus to his/her email, how long is the link valid? If there is no limit on this, can there be? Example: User A uploads a file. User A then leaves his/her current role and should no longer be able to upload a file. Since this was a link and the user need not be registered in Arcus could he/she keep uploading files indefinitely?
Question: When a user is sent a link to upload a file to Arcus to his/her email, how long is the link valid? If there is no limit on this, can there be? Example: User A uploads a file. User A then leaves his/her current role and should no longer be able to upload a file. Since this was a link and the user need not be registered in Arcus could he/she keep uploading files indefinitely?
Obtain an ECA Certificate
Arcus requires the use of PKI credentials. Users without a Common Access Card (CAC) can can authenticate using External Certificate Authority (ECA) certificates. Using ECA Certificates has many benefits: Convenient site access using your browser or mobile device Convenient method for making ReST API calls Info on Obtaining an ECA certificate Arcus is a partner of Identrust, click here for info on obtaining an Identrust ECA certificate for Arcus: https://www.identrust.com/partners/arcus DISA ECA certificate information Arcus requires PKI credentials (CAC, ECA, or DoD Interoperability Approved) for authentication.
Arcus requires the use of PKI credentials. Users without a Common Access Card (CAC) can can authenticate using External Certificate Authority (ECA) certificates. Using ECA Certificates has many benefits: Convenient site access using your browser or mobile device Convenient method for making ReST API calls Info on Obtaining an ECA certificate Arcus is a partner of Identrust, click here for info on obtaining an Identrust ECA certificate for Arcus: https://www.identrust.com/partners/arcus DISA ECA certificate information Arcus requires PKI credentials (CAC, ECA, or DoD Interoperability Approved) for authentication.
Update Account Information
Update your Account Information Click on the Profile Icon on the top-right, and select Profile & Account Update your First Name, Last Name, Email, and Phone Number as desired Update your Password Click on the Profile Icon on the top-right, and select Profile & Account On the Profile and Account page, click Security Update your password, twice to confirm Click Save Update your Email Address Click on the Profile Icon on the top-right, and select Profile & Account Edit your Email Address Click Save Profile Manage API Tokens Click here for info on managing API tokens Set your Default Project Click here for setting your Default Project Review Access Logs Click on the Profile Icon on the top-right, and select Profile & Account On the Profile and Account page, click Security Scroll down to review access logs for your account More Help Review this process with our video tutorials:
Update your Account Information Click on the Profile Icon on the top-right, and select Profile & Account Update your First Name, Last Name, Email, and Phone Number as desired Update your Password Click on the Profile Icon on the top-right, and select Profile & Account On the Profile and Account page, click Security Update your password, twice to confirm Click Save Update your Email Address Click on the Profile Icon on the top-right, and select Profile & Account Edit your Email Address Click Save Profile Manage API Tokens Click here for info on managing API tokens Set your Default Project Click here for setting your Default Project Review Access Logs Click on the Profile Icon on the top-right, and select Profile & Account On the Profile and Account page, click Security Scroll down to review access logs for your account More Help Review this process with our video tutorials:
Add a New Certificate to your Account
Adding a new Certificate Use the following steps to add a CAC or ECA certificate to your existing Arcus account. Navigate to Arcus Click the Sign-In button When prompted, select the new CAC or ECA certificate that you would like to associate. You should see an authentication error, but under that error there is an Account Assistance link. Click the Account Assistance link Select I Have a New Certificate Enter the email to add your CAC or ECA certificate to your existing account (Be sure to use the email address associated with your existing Arcus account) Check your email for the link to associate your cert with your Arcus account (If no email appears, be sure to check your spam filter.
Adding a new Certificate Use the following steps to add a CAC or ECA certificate to your existing Arcus account. Navigate to Arcus Click the Sign-In button When prompted, select the new CAC or ECA certificate that you would like to associate. You should see an authentication error, but under that error there is an Account Assistance link. Click the Account Assistance link Select I Have a New Certificate Enter the email to add your CAC or ECA certificate to your existing account (Be sure to use the email address associated with your existing Arcus account) Check your email for the link to associate your cert with your Arcus account (If no email appears, be sure to check your spam filter.
Register with Certificate
Register your CAC or ECA Certificate Ensure your CAC or ECA cert is loaded into your browser Navigate to Arcus Click OK after the Notice and Consent Page Click the Register button in the top-right, and follow the instructions Select the certificate that you would like to register, and enter the CAC PIN or ECA passphrase as needed You should receive an email with additional instructions for working in Arcus Note: If you have any issues registering for an account please email the support team at support@arcus-cloud.
Register your CAC or ECA Certificate Ensure your CAC or ECA cert is loaded into your browser Navigate to Arcus Click OK after the Notice and Consent Page Click the Register button in the top-right, and follow the instructions Select the certificate that you would like to register, and enter the CAC PIN or ECA passphrase as needed You should receive an email with additional instructions for working in Arcus Note: If you have any issues registering for an account please email the support team at support@arcus-cloud.
Account Reactivation
For security purposes, an account registered in DoD environments will expire after 30 days of inactivity. This policy applies to Arcus. Note: You will receive an email notification three days prior to its official expiration. Log in to avoid account deactivation. Request Reactivation If your account expires, follow these instructions to request reactivation Navigate to Arcus. Click the “Sign In” button and attempt to log in. Once your log in fails, click the Account Assistance link.
For security purposes, an account registered in DoD environments will expire after 30 days of inactivity. This policy applies to Arcus. Note: You will receive an email notification three days prior to its official expiration. Log in to avoid account deactivation. Request Reactivation If your account expires, follow these instructions to request reactivation Navigate to Arcus. Click the “Sign In” button and attempt to log in. Once your log in fails, click the Account Assistance link.