Anti-Virus Whitelist Process
Topic:
Security
In Arcus, you can request whitelist support for uploading files that might otherwise trip typical antivirus protections
Whitelist Process
- Submit a ticket
- Scan your file at http://virusscan.jotti.org/en. If there are more findings than ClamAV, it is your responsibility to remediate. If only ClamAV has a finding, you can request a whitelist
- Submit the file to site admins (via support@arcus-cloud.io)
- Our site admin will scan your file. If it passes, we will add your file name to whitelist. If it fails, Arcus will reject the request and reply with detailed justification.