Your cloudspace shows a red dot, meaning it is in a disconnected state. This means that Arcus has failed its most recent periodic reachability check to your Cloudspace.

Common Problems

• Cloud Outage – Many times a Cloud provider will experience an outage due to either planning maintenance, or when unplanned problems arise. Your first step is to check for Cloud maintenance notifications from the provider, and secondly to check their status page to look for any indication of problems.
• Account Issues – If the Arcus API account credentials to access the Cloud provider have expired, or are incorrect, this is another common cause of connectivity issues. On the Cloudspace page, click on Connection, and review the account credentials, and ensure they are still valid.
• Incorrect API Endpoint – Also on the Connection page, please ensure that the Cloudspace API endpoint information provided is accurate and up to date. Check with the Cloud Provider for information about changes to the API endpoint.
• Firewalls Work – If port 443 (or whatever port the Cloudspace API endpoint is available on) is blocked from Arcus to the Cloudspace Provider API, this can also cause connectivity loss. To validate connectivity, please ensure that traffic from cons3rt.CONS3RT_FQDN is allowed over the API endpoint’s port (e.g. 443) to the Cloudspace API. API endpoint connectivity needs to be validated from one of these 2 IP addresses:
  • For Cons3rt: cons3rt.cons3rt.com
  • For Arcus: cons3rt.arcus-cloud.io

If issues persist, please submit a support ticket with the Arcus community team to assist in investigating connectivity issues with your Cloudspace.