CollabTools Email
Topic: CollabTools
Related: Jira Help Desk, OKR Board, Jira Issue Security, Add a New Account to CollabTools, CollabTools API

Jira Email

How Does Jira Email Work?

Jira email is set up so that whenever you create or make edits to an issue, it sends out notification emails. This allows for easy communication between peers regarding issues your team is working on.

Managing Information Security

By default all issues are unlabeled. The email notifications sent will include limited information due to security reasons; basically just a notification that there has been a change without specifics. If you would like more information and the issue does not contain sensitive information, you can add the “NON-CUI/NON-NSS” label to an issue. If you add this label, you are confirming that the content of the issue does not contain any Conttrolled Unclassified Information (CUI) nor any National Security System (NSS) information. You are responsible for the proper labeling of your issues. For questions on whether your issues contain CUI and/or NSS data, please consult your program’s security classification guide or its security team.

 
Here you can see the default of no label, “None”: Test issue with no labels assigned, displaying “None” in the label field.

 
To change this, click on the edit button and select the “NON-CUI/NON-NSS” label: Test issue with labels being modified to include “NON-CUI-NON-NSS”

 

What Generates A Jira Email Notification?

  • Issue created
  • Issue updated
  • Issue assigned
  • Issue resolved
  • Issue closed
  • Issue commented
  • Issue comment deleted
  • Issue reopened
  • Issue deleted
  • Issue moved
  • Work logged on issue
  • Work started on issue
  • Work stopped on issue
  • Issue worklog updated
  • Issue worklog deleted
  • Generic event
  • Issue archived
  • Issue retored

Who Recieves An Email Notification?

  • Issue watchers
  • Reporter of issue
  • Assignee

 

Confluence Email

How Does Confluence Email Work?

You can watch a page, blog post or space. Confluence will then send you a notification by email whenever anyone adds or updates content on that page or space. You will receive immediate emails for important notifications (like mentions and new pages), but when lots of changes are being made at the same time, you will only receive a single email with all the changes within a short window (usually 10 minutes). You can also subscribe to daily email reports and other notifications of various updates, as described below. You will only receive notifications for content that you have permission to view. Users that have been disabled by an administrator will not receive email notifications.

Managing Information Security

By default all email notifications sent will include limited information due to security reasons; basically just a notification that there has been a change without specifics.

Subscribing to Email Notifications

You can subscribe to be notified when:

  • A blog post is added or changed in a space that you have permission to view.
  • Someone you are following makes an update in a space that you have permission to view.
  • Someone follows you.

You can also subscribe to these summary reports:

  • A daily report of the 30 most popular updates to all spaces that you have permission to view.
  • A daily or weekly report of recommended updates, in all spaces that you have permission to view.

To edit your email notification settings:

  1. Choose your profile picture at top right of the screen, then choose Settings
  2. Click Email in the left-hand panel
  3. Click Edit